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  #925  
Old 13-11-2012, 14:51
stegmastino stegmastino is offline
An imitation of dignity
 
Join Date: May 2009
Posts: 67
Exclamation For Starstruck: a legal-ish opinion

It seems like waiting for your luggage on the carousel at the airport, and the number of people waiting gets smaller and smaller.

The only suggestion for you I have (being a lawyer) is to claim for both a substitution copy and damages and, if they cannot offer you a substitution copy (but see also below) then ask for refund and higher damages.
Needless to say, you have to provide them with documentation of your order (the order number should be enough as they wrote you already).

Furthermore, customers who paid by Paypal should have a better protection in terms of refund (unless the 45 days guarantee refers to the order day as a starting date).

Besides: everybody is reasoning in terms of the "full pack", but Sony should be able to custom made for you a CDr promo of the third CD anytime (in addition to a free copy of the Legacy edition).

I do hope some of the above helps.

Stegmastino
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