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Old 17-11-2014, 17:52
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A self-made vacuum
 
Join Date: Mar 2003
Location: Sheffield, UK
Posts: 2,443
Response to the photo I sent:

Quote:
Thanks for sending the photos. I am checking to see if we still have stock to send you a replacement.

If we can replace your item - which is likely -you should see a ship notification for a free replacement item within the next 3 to 5 business days.

In the unlikely event that we're out of stock and can't send a replacement we'll certainly issue an appropriate refund. We'll email you if that's the case.

Again, we're sorry you received a damaged item, and we appreciate your patience.
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