PFAYM special boxset screwed me

[Aestivate]

Originally Posted by hummingbird

the promo for this release has been spot on. They couldn't do anymore

the album and single i mean not the box...bit of a mess there. SHOULD'VE INCLUDED THE VINYL

Should have included vinyl but glad they didn't as I suspect they would have made it exclusive & not released vinyl separately. Plus box would have been the size of a house for the price of a house but made from cardboard (which gets mushy in the rain or so I am told)

[SupernovaStar]

Originally Posted by SupernovaStar

Well an update on my situation.

Contacted Sony and they answered more or less quickly, saying that indeed they have in their records that I paid for the tax and shouldn't pay anything else to UPS, and told me to contact UPS and tell them that.

So I did but UPS claim that they were only paid for shipping and handling, not import taxes, and told me to tell the sender (Sony) that they should sort this out at their local UPS office.

Seems to me someone screwed up when shipping the box, and in conclusion, don't think I'll be getting that box anytime soon :\

Over a week now. Last I heard, Sony said they would have to make a more thorough investigation of what happened. That was 7 days ago. Now I check the UPS status of the package and it's back in Sweden =\

[Napoleon Bonaparte]

Personally I would be hammering away at Sony, it seems to me that it is their responsibility to sort it.

[Valley_Girl]

Update: After I had written to the customer service I got a nice e-mail with an apology and the confirmation that they would send me a t-shirt.
The shirt has arrived today.
So everything turned out allright and customer-service has handled the matter friendly and professionally.

Originally Posted by Valley_Girl

Same with my order. I ordered from the link off the Manics-Site. The shirt is even listed on the receipt but wasn't included in the packet.

Originally Posted by Valley_Girl

I wrote to customer service, we'll see what they say in their reply.

[Radiomanic]

I think paying £80 for said boxset is practically like being screwed anyway, not getting a t shirt either is like being buggered up the arse with a blowtorch (if that's possible).