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  #1081  
Old 12-11-2014, 22:00
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Made me think of: http://www.youtube.com/watch?v=09hQLCPLxow
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  #1082  
Old 13-11-2014, 10:35
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I've sent an e-mail to their customer services about this issue, will let you guys know if I get a response.
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  #1083  
Old 13-11-2014, 10:39
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Quote:
Originally Posted by Nobody View Post
I've sent an e-mail to their customer services about this issue, will let you guys know if I get a response.
Awesome.

Will do the same myself later, see if I can't get a replacement DVD or something. Also need to get the other CDs in plastic wallets while they are still useable.
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  #1084  
Old 15-11-2014, 11:04
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Got a reply last night, they want me to send a photo of the damaged disc, which I've done. The said they they will see what they can do based on that.
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  #1085  
Old 15-11-2014, 22:56
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Quote:
Originally Posted by Nobody View Post
Got a reply last night, they want me to send a photo of the damaged disc, which I've done. The said they they will see what they can do based on that.
I, as I'm sure many by the sounds, would be curious if they do anything? Be great to hear of the follow up once you send the picture.

I just looked at my set after reading this post over the past few weeks (kept forgetting to check) .. and sure enough .. tiny fractures in the DVD. I removed all the discs as others have done and put them in paper wallets inside the box. I tried the DVD and just picked a few random samples and it seemed to play .. but I would have to sit through the whole thing to be sure... somewhat frustrating design of this set. Here's hoping THB20 is better made/packaged
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  #1086  
Old 17-11-2014, 17:52
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Response to the photo I sent:

Quote:
Thanks for sending the photos. I am checking to see if we still have stock to send you a replacement.

If we can replace your item - which is likely -you should see a ship notification for a free replacement item within the next 3 to 5 business days.

In the unlikely event that we're out of stock and can't send a replacement we'll certainly issue an appropriate refund. We'll email you if that's the case.

Again, we're sorry you received a damaged item, and we appreciate your patience.
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  #1087  
Old 18-11-2014, 00:48
chieftan mews chieftan mews is offline
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I emailed regarding the same issue. They didn't ask me for photos. They told me they were out of stock and unable to replace the discs. They then said I was not eligible for a refund as the order was obviously a while ago.

Instead they gave me a £45 voucher to spend in the Manivs store. So... yay! But I still have no idea what anything on CD3 sounds like!
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  #1088  
Old 18-11-2014, 00:55
chieftan mews chieftan mews is offline
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Am I allowed to ask for somebody who owns CD3 to burn me a copy or send me the tracks? I can prove that I bought the box set via photos. Is this a grey area or a no no?
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  #1089  
Old 18-11-2014, 17:11
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I think you can download them off iTunes (tho in obviously not-so-great quality)
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  #1090  
Old 18-11-2014, 19:10
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Quote:
Originally Posted by chieftan mews View Post
Am I allowed to ask for somebody who owns CD3 to burn me a copy or send me the tracks? I can prove that I bought the box set via photos. Is this a grey area or a no no?
It's a no, sorry.
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  #1091  
Old 18-11-2014, 19:11
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Sounds like a bit of an arse up all round with the packing. I'm surprised they don't knock off a few extra copies and offer them as replacements. And put out a warning saying not to use the CD holders.
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  #1092  
Old 19-11-2014, 17:13
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I've still not listened to the vinyl in this set.
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  #1093  
Old 01-12-2014, 13:27
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Same.. I've even listened to the Postcards cassette so not sure what excuse I've got to have not listened to the vinyl from this yet.

Just noticed that on iTunes Starlover has been ripped as Startover. Silly iTunes.
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  #1094  
Old 22-03-2015, 19:12
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Okay since my last post here. they said they would get back to me a few days later. Didn't after a few weeks I asked for an update. They told me the issue had been past on to their management and I would hear something shortly. I didn't. I send two or three more e-mails since then asking for an update just to be be told they are still deciding. Today however I recieved this e-mail:

Quote:
This is an update email regarding your replacement order from Manic Street Preachers Store. We have received information from our warehouse team that we no longer have stocks for Generation Terrorists, therefore we will be unable to send you a replacement.

We're sorry for the inconvenience and thanks for understanding.
Not really helpful and I can't tell if this means the matter is closed or not. It was a two year old boxset at the time, which sold out in only a few days, very limited stock, so i wasn't really expecting a replacement.
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  #1095  
Old 13-10-2016, 11:46
xyralothep xyralothep is offline
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I am selling a copy of the 3CD/DVD/10" etc boxset. Unplayed - bought form the official store on release and kept in storage. Message me an offer if you're interested! Cheers.
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