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  #391  
Old 21-10-2011, 16:06
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Quote:
Dear Maria

Thank you for your recent email concerning your copy of Q Manic Street Preachers Vinyl Edition.

I am pleased to confirm your order has been received and processed. Please allow up to 14 working days for delivery. Your account Reference Number is whatevs.

I would like to take this opportunity to thank you for your order, if you are interested in any other item in our range I would be happy to help.

Please do not hesitate to contact me if you have any other queries.

Kind regards
Ok, these guys are make me go insane!! What are you talking about? What order? How did you process the order if there were no money in my card?!
I'm so confused >_< I put some money on the card again, just in case they still have to collect the payment...
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Futurology Tour 2014 - Leeds/Cardiff/Leicester/Manchester/Brighton/Brixton x2/Bruxelles/Luxembourg
Rough Trade - 2014
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BBC Mastertapes, The Holy Bible special - Maida Vale Studios - 2014
The Holy Bible Tour 2014 - Glasgow/Manchester x2/London x2
The Holy Bible Tour 2015 - Southampton/Cardiff/On Blackheath
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  #392  
Old 21-10-2011, 16:13
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Quote:
Originally Posted by cricri View Post
Ok, these guys are make me go insane!! What are you talking about? What order? How did you process the order if there were no money in my card?!
I'm so confused >_< I put some money on the card again, just in case they still have to collect the payment...
and mine they took the money but could not "locate" the order or fact that they did!!

ah well, if it turns out they don't debit you, i will just write off my debit as they charged me for yours if mine never turns up, i am comfortable with that.
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  #393  
Old 21-10-2011, 16:23
satankidneypie satankidneypie is offline
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It would be grate if someone had enough sparetime or experiance to take this to a consumer watchdog.

Seems like a total fucking shambles at best.
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  #394  
Old 21-10-2011, 16:32
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(I've made a lot of mistakes in my previous post...I'm sorry, I was totally confused/pissed)

I...I...don't know
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Rough Trade, London - 16/11/2011
O2 Arena, London - 2011
X-Tra Club, Zurich - 2012
Rough Trade, London - 2012
Rewind The Film Tour Bristol/London/Manchester/Glasgow - 2013
BBC 6 Music - Maida Vale Studios - 2013
Futurology Tour 2014 - Leeds/Cardiff/Leicester/Manchester/Brighton/Brixton x2/Bruxelles/Luxembourg
Rough Trade - 2014
London Acoustic Guitar Show Olympia, London - 2014
BBC Mastertapes, The Holy Bible special - Maida Vale Studios - 2014
The Holy Bible Tour 2014 - Glasgow/Manchester x2/London x2
The Holy Bible Tour 2015 - Southampton/Cardiff/On Blackheath
EMG20 2016 - Bruxelles/Liverpool/Birmingham/London x2/Glasgow/Swansea/Portsmouth
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  #395  
Old 21-10-2011, 16:33
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Aestivate Aestivate is offline
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Are these guys Bauer Media ? If they are they took my money on 5th October. Which is nice since they'd emailed me to say they couldn't take payment !!!!
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  #396  
Old 21-10-2011, 16:35
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sculptureofabloke sculptureofabloke is offline
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Does anybody here have a Q subscription? If this is anything to go by the next issue will be out by the time you get the current one.
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  #397  
Old 21-10-2011, 16:38
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Originally Posted by Aestivate View Post
Are these guys Bauer Media ? If they are they took my money on 5th October. Which is nice since they'd emailed me to say they couldn't take payment !!!!
Yes, it's Bauer Media.
Lucky you (?)
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Rough Trade, London - 16/11/2011
O2 Arena, London - 2011
X-Tra Club, Zurich - 2012
Rough Trade, London - 2012
Rewind The Film Tour Bristol/London/Manchester/Glasgow - 2013
BBC 6 Music - Maida Vale Studios - 2013
Futurology Tour 2014 - Leeds/Cardiff/Leicester/Manchester/Brighton/Brixton x2/Bruxelles/Luxembourg
Rough Trade - 2014
London Acoustic Guitar Show Olympia, London - 2014
BBC Mastertapes, The Holy Bible special - Maida Vale Studios - 2014
The Holy Bible Tour 2014 - Glasgow/Manchester x2/London x2
The Holy Bible Tour 2015 - Southampton/Cardiff/On Blackheath
EMG20 2016 - Bruxelles/Liverpool/Birmingham/London x2/Glasgow/Swansea/Portsmouth
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  #398  
Old 21-10-2011, 16:52
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Quote:
Originally Posted by cricri View Post
Yes, it's Bauer Media.
Lucky you (?)
They used my Mojo subscription details, which is a bit cheeky as it's on a different bank account. So I'm guessing they meant that payment wasn't made on the card details I'd given them but on the direct debit. Where the fucks my Q ?
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  #399  
Old 21-10-2011, 17:09
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Mayhew Mayhew is offline
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Oh got an email today, only took 3 days to reply.

"Dear Sam

Thank you for your recent email.

I am very sorry to read your issue has not been received and confirm I have arranged for a replacement to be despatched.

Please allow 5-12 days for delivery.

Please do not hesitate to contact me if you have any further queries."

I just want it to be despatched, not to be 'arranged' I want it done and here as it was meant to be.

And why a replacement? What did they do with my other one?
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  #400  
Old 21-10-2011, 17:11
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cricri cricri is offline
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I've just noticed that all the replies I got, are sent from the ''Assistant Operations Team Leader''.
Assistant Operations Team Leader...are you kidding me? A blue smurf from the woods would provide more useful informations!
__________________
Rough Trade, London - 16/11/2011
O2 Arena, London - 2011
X-Tra Club, Zurich - 2012
Rough Trade, London - 2012
Rewind The Film Tour Bristol/London/Manchester/Glasgow - 2013
BBC 6 Music - Maida Vale Studios - 2013
Futurology Tour 2014 - Leeds/Cardiff/Leicester/Manchester/Brighton/Brixton x2/Bruxelles/Luxembourg
Rough Trade - 2014
London Acoustic Guitar Show Olympia, London - 2014
BBC Mastertapes, The Holy Bible special - Maida Vale Studios - 2014
The Holy Bible Tour 2014 - Glasgow/Manchester x2/London x2
The Holy Bible Tour 2015 - Southampton/Cardiff/On Blackheath
EMG20 2016 - Bruxelles/Liverpool/Birmingham/London x2/Glasgow/Swansea/Portsmouth
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  #401  
Old 21-10-2011, 17:38
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Mrs Bradfield Mrs Bradfield is offline
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Posts: 2,280
7 copies left in the Cardiff Queen St branch today when I looked, the person I spoke to the other day hasn't replied to me and copy still not received, can someone pm me the email address that's been used to get in touch with these guys thanks.
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  #402  
Old 21-10-2011, 17:43
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cricri cricri is offline
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It's on their website, so no point in keeping it secret
here it is
greatmagazines@subscription.co.uk
__________________
Rough Trade, London - 16/11/2011
O2 Arena, London - 2011
X-Tra Club, Zurich - 2012
Rough Trade, London - 2012
Rewind The Film Tour Bristol/London/Manchester/Glasgow - 2013
BBC 6 Music - Maida Vale Studios - 2013
Futurology Tour 2014 - Leeds/Cardiff/Leicester/Manchester/Brighton/Brixton x2/Bruxelles/Luxembourg
Rough Trade - 2014
London Acoustic Guitar Show Olympia, London - 2014
BBC Mastertapes, The Holy Bible special - Maida Vale Studios - 2014
The Holy Bible Tour 2014 - Glasgow/Manchester x2/London x2
The Holy Bible Tour 2015 - Southampton/Cardiff/On Blackheath
EMG20 2016 - Bruxelles/Liverpool/Birmingham/London x2/Glasgow/Swansea/Portsmouth
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  #403  
Old 21-10-2011, 18:13
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Quote:
Originally Posted by starstruck View Post
i got a reply from Great Magazines. Oh this is fucking priceless

After checking further I have been unable to locate your payment. Could I therefore please request you check with your bank to see if this has been cashed and if so forward a copy of the statement detailing the payment. Please blank out all other transactions for security.
are they suggesting you email a copy of your statement ?? Oh yea very bloody secure. Even if you do blank out other transactions i'm assuming they'll want to see your name address and card number!
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  #404  
Old 21-10-2011, 18:17
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Grant Grant is offline
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LAME.





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  #405  
Old 21-10-2011, 18:56
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Quinbo Quinbo is offline
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Join Date: Oct 2010
Location: Worcestershire.
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I can't even remember which card I ordered mine on and I've found a copy in town so i don't even need it now ,getting the money back sounds a right pain in that ass.
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