Q Magazine edition of National Treasures

[franny]

Originally Posted by Dancing Kirby

I've sent them this video in an email (my second, the first was ignored) with the subject line 'Re: Q Manic Street Preachers Vinyl Edition'.

http://www.youtube.com/watch?v=gVUj39TvFOg

I'm sure they'll view that with much humour

[starstruck]

Originally Posted by crush_my_bones

I'll miss this thread when I eventually get my magazine/vinyl

we can keep coming back and saying how crap the actual magazine with it is mate

[amy606]

sent a third email about the mystery of the missing mags sick of waiting ffs

[allisvanity]

Originally Posted by crush_my_bones

I'll miss this thread when I eventually get my magazine/vinyl

That's the spirit - when. Hah!

[Abstract Unknown Girl]

We need to get Watchdog on the case.

[Aestivate]

It is a load of toss but remain calm when complaining. Dont get into an argument. Ask for a name as you want to write to them and write to trading standards.

You do have a 7 day cooling period with on line orders but would need to write to them requesting a refund and return to them in an unopened state. Really worth it considering the recorded postage cost? The cooling period starts from delivery not payment date

And they do have 28 days to deliver after payment taken. They have to wait 28 days to make a claim against royal mail.

I do think theyre waiting for WH Smiths returns

[Midlands_Junk]

Originally Posted by crush_my_bones

I'll miss this thread when I eventually get my magazine/vinyl

I'm pretty sure Q are releasing a Traveler's Japanese App special with their greatest hits written in sanscript on the back of bacon.
We can all come back and complain when they don't deliver that

[franny]

Originally Posted by Midlands_Junk

I'm pretty sure Q are releasing a Traveler's Japanese App special with their greatest hits written in sanscript on the back of bacon.
We can all come back and complain when they don't deliver that

But it's TJA's new 'pay to opt-out service' where they deliver the album to everyone who hasn't specifically paid them not to, they say it could make or break them financially.

[Abstract Unknown Girl]

Originally Posted by Aestivate

And they do have 28 days to deliver after payment taken. They have to wait 28 days to make a claim against royal mail.

My only issue with that is they actually have to attempt to dispatch items in the first place in order to blame the Royal Mail for it being lost in the post, but that doesn't seem to be the case at the moment. They've been telling people they'll 're-send' something that more than likely hasn't been sent in the first place.

If there is a problem with distribution/contractual obligations with WH Smiths etc, they should at least be up front about it instead of fobbing people off. I wouldn't blame anyone for attempting to get a refund purely for their terrible, terrible customer service.

[starstruck]

Dear Lee

Thank you for your recent email.

May I firstly apologise for the problems you have experienced and the subsequent inconvenience you have been caused.

We aim to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable.

I can confirm your order is currently enroute and should arrive within the next 7-14 days.

Once again please accept my apologies for any inconvenience this has caused and do not hesitate to contact me if you have any further queries.

see you all on this thread in a couple of weeks, i guess.

[sculptureofabloke]

When I saw you'd posted in here I thought "god, don't tell me one's got to Johannesburg quicker than one getting to Hull..."

Then I felt really silly for thinking that.

[starstruck]

Originally Posted by sculptureofabloke

When I saw you'd posted in here I thought "god, don't tell me one's got to Johannesburg quicker than one getting to Hull..."

Then I felt really silly for thinking that.

it would not have come as a total shock if the company had said "let's stock up on these by surface (sea) mail and ship all orders from Johannesburg to save on costs", would it?

[starstruck]

Originally Posted by franny

But it's TJA's new 'pay to opt-out service' where they deliver the album to everyone who hasn't specifically paid them not to, they say it could make or break them financially.

those who go for the "pay to opt-out" idea are going to feel rather momentarily silly when they get shot. in the face.

it's a trap, i tell ya, do not opt out of this one.

[sculptureofabloke]

Originally Posted by starstruck

it would not have come as a total shock if the company had said "let's stock up on these by surface (sea) mail and ship all orders from Johannesburg to save on costs", would it?

Fair point. I think I'll have moved before mine gets here. Nay mind, folks aren't goin anywhere...

[Mayhew]

Just got an email after for me to conduct a customer service survey for GreatMagazines.

Considering I haven't even got my magazine yet, I think I'll give them shitty feedback.