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#376
14-03-2011, 11:23
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Still no sign of anything here. Says it was sent on the day of release and I put in the order a month before that. I hate it when stuff like this happens, I don't have the confidence to stand up for my consumer rights and if this is Royal Mail's fault, I don't see why Townsend should foot the bill. There's always a risk with online shopping, it's me own fault.
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#377
14-03-2011, 11:29
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If they have proof of posting, then the seller has every right to contact the Royal Mail and put in a claim. They will be compensated for the cost price of the lost item and then you should receive a replacement or a refund.
Some time ago I bought my boyfriend a tin robot for Christmas. It never came. The seller said they'd send another. That didn't come either. The seller wanked on about how they'd sent me another "for free" and I said - get proof of postage in the first place and then make a compensation claim! BUNCH OF TOOLS. (then they said they'd send a refund... and guess what? that didn't come either...). So yeah. I don't think the stuff from Townsend was sent recorded or special but they may still have proof of postage. I can't remember how much time has to by before you/the seller can make the claim though (I think it's the seller that has to initiate the claims process). Info here: http://www2.royalmail.com/customer-s...m-compensation
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#378
14-03-2011, 18:00
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Still nowt for me either. They've got til the end of this week then I shall chase Townsend up. As said, if it's Royal Mails fault they should still be able to refund you in some way. I'm not reordering it again anyway. Forget that!
__________________
"Former glam-punk rocker James Dean Bradfield now looks like your friendly, slightly rumpled Welsh uncle who always brings you chocolate when he visits. That's not a bad thing." - Allister Thompson aka The Gateless Gate (Canadian musician)
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#379
15-03-2011, 02:25
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From the site:
Delivery Schedule: Items that are in stock when the order is received will normally be dispatched either the same day or next working day. Out of stock items and import items can take slightly longer. Orders for delivery within the UK will generally be received within 10 working days. Overseas orders will generally be received within 10-14 days. Please note the royal mail states it is unable to search for a missing item within 10 working days on UK orders and 28 working days on overseas orders. If you have not received your order after this time please contact us. "Overseas orders will generally be received within 10-14 days." I guess I will give them a few more days before I email them.
__________________
"I used to be with it, but then they changed what it was. Now what I'm with isn't it, and what's it seems weird and scary to me, and it'll happen to you, too." - -- Grandpa Simpson 
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#380
15-03-2011, 07:05
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Will be contacting them again next week if it hasn't arrived by Friday then!
__________________
"Former glam-punk rocker James Dean Bradfield now looks like your friendly, slightly rumpled Welsh uncle who always brings you chocolate when he visits. That's not a bad thing." - Allister Thompson aka The Gateless Gate (Canadian musician)
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#381
15-03-2011, 08:58
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Quote:
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#382
15-03-2011, 12:22
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This was sent to me this morning.
"Thanks for your email, We had been awaiting more stock of the 7" single as shown online, the stock has arrived this morning and orders are now being processed, please accept our apologies for the delay. Regards Townsend Records"
__________________
I believe you Mr Wilson,I believe the things you say And I'm always thinking of you when I hear your music play. And you know it's true that Wales is not like Califor-ni-a in any way.
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#383
15-03-2011, 16:21
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It looks like my package has been shipped out to me today! It'll be a good spring gift to myself.
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#384
15-03-2011, 20:31
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That's good news- ordered mine on the Monday of release and was getting a bit concerned.
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#385
15-03-2011, 21:41
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Is it the 7" single that's been causing the delay? Dunno why I bother ordering those!
__________________
"Former glam-punk rocker James Dean Bradfield now looks like your friendly, slightly rumpled Welsh uncle who always brings you chocolate when he visits. That's not a bad thing." - Allister Thompson aka The Gateless Gate (Canadian musician)
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#386
16-03-2011, 01:29
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Quote:
__________________
 "Doubts are crueler than the worst of truths" Toronto, Canada - September 11, 1999 / London, England - April 18, 2005 / London, England - April 19, 2005 / Toronto, Canada - October 4, 2009 / Philadelphia, PA, USA - October 6, 2009
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#387
16-03-2011, 02:51
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Quote:
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#388
16-03-2011, 03:28
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Quote:
small plates with a hole in the middle
__________________
2009 Philadelphia & New York 2015 New York & Boston 2022 Philadelphia & New York
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#389
16-03-2011, 03:36
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Quote:
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#390
17-03-2011, 13:46
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Got mine yesterday, and everything arrived safely. The signed postcard is pretty cool.
__________________
 "There's still loads of anger and hate: that's what keeps us alive. When I go out there, it's always with clenched teeth." Sean Moore Majestic Theater, Detroit 2009 * The Sinclair, Cambridge MA, 2015 * Cardiff Castle 2015, Massey Hall 2022
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