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#466
28-03-2011, 21:12
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No, they haven't sent a replacement just yet. I couldn't have your postcard Shug! I'd feel bad! I've got a signed insert and a spare one from the SKON bundle so I'm not too bad!
__________________
"Former glam-punk rocker James Dean Bradfield now looks like your friendly, slightly rumpled Welsh uncle who always brings you chocolate when he visits. That's not a bad thing." - Allister Thompson aka The Gateless Gate (Canadian musician) 
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#467
28-03-2011, 21:18
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I've just got to remember to take the postcard (currently doing time as a bookmark) out of the book before I give it back to the library. That would not be good, but a bonus for the next reader!
How'd you get two inserts? Favouritism, I call it!
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#468
05-04-2011, 01:28
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The waiting is over ... it arrived today!
__________________
"I used to be with it, but then they changed what it was. Now what I'm with isn't it, and what's it seems weird and scary to me, and it'll happen to you, too." - -- Grandpa Simpson 
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#469
05-04-2011, 02:52
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Congrats on your bundle, Cara Cathau.
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#470
05-04-2011, 06:06
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Good stuff Cara! Still nothing for me, I think I have given up!
__________________
"Former glam-punk rocker James Dean Bradfield now looks like your friendly, slightly rumpled Welsh uncle who always brings you chocolate when he visits. That's not a bad thing." - Allister Thompson aka The Gateless Gate (Canadian musician)
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#471
06-04-2011, 01:58
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Quote:
I feel bad that you've had to wait so long, but don't give up! Hopefully it will arrive soon! I'm keeping my fingers crossed that yours will arrive this week!
__________________
"I used to be with it, but then they changed what it was. Now what I'm with isn't it, and what's it seems weird and scary to me, and it'll happen to you, too." - -- Grandpa Simpson
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#473
06-04-2011, 13:20
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To the people who haven't got them I think it's really time to write Recordstore an email and ask for a replacement to be sent out ASAP - it's unacceptable that you've not got the package by now
Gutless Wonder, we've never talked on here, but I have watched your wait with interest. You're genuinely lovely, get it sorted!!!
__________________
I have a new signature!
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#475
06-04-2011, 14:36
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This is more understandable if it's being sent to another country, but the UK? Anything that is shipped that doesn't arrive within 15 working days should be replaced and probably re-sent via courier (as a courtesy).
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#476
06-04-2011, 14:46
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I did take me 2 months to get the SKON bundle. I sent them emails which they said they didn't get. I ended up finding a phone number from yell.com which I thought was for tehm, but it was for one of the shops (which have nothing to do with the online side of the business) Luckily they sent an email on behalf to the online side and that got things rolling. I had to contact my local sorting office to make sure it wasn't stuck there and then Townsend posted me a form to fill in to say I hadn't recieved my bundle. After I sent that back it wasn't long before I received it. I didn't receive an apology at anytime. I was sceptical to use the site again and only order my PFAYM bundle a few days before it was released, but I did receive that fairly quickly. I do however think it's very bad that they don't have a contact phone number on their website.
__________________
I'M BRUISED FRUIT BUT STILL TASTE SO NICE BUT IF YOU LOOK AT ME YOU BETTER LOOK TWICE I'M TALKING RUBBISH TO COVER UP THE CRACKS AN EMPTY VESSEL WHO CAN'T MAKE CONTACT
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#478
06-04-2011, 15:14
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I know that I would have appreciated an email advising me that my package would be shipped late. Or even if there was a note on my customer page advising me so.
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#479
06-04-2011, 15:21
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Quote:
If anyone wants a template for this type of formal letter there are plenty on the Consumer Direct website and their helpline is pretty good too for clarifying your rights.
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#480
06-04-2011, 19:09
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Quote:
 The problem is if Royal Mail have lost the item then can't really blame Townsend if they have sent it out. Just haven't had time to get to the sorting office to check. I'm hoping RM will send it back to Townsend if they have it and then can sort it from there. Sounds like me and Postcards are victims of The Phantom Bundle Thief! 
__________________
"Former glam-punk rocker James Dean Bradfield now looks like your friendly, slightly rumpled Welsh uncle who always brings you chocolate when he visits. That's not a bad thing." - Allister Thompson aka The Gateless Gate (Canadian musician)
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